Refund policy
RETURN & REFUND POLICY
At JC Marvij Stores, we want every customer to have a smooth and satisfying shopping experience. Please read this policy carefully before placing your order.
1. REFUNDS
A refund may be considered when there is a valid and reasonable issue with your order, including:
- Wrong item sent: You received an item that is completely different from what you ordered.
- Missing item: An item you paid for is missing from your package.
- Incorrect quantity: You received fewer items than the quantity you paid for.
- Damaged item: Your item arrived damaged or broken due to an issue before or during our handling of the order. Please provide clear photo/video evidence.
- Significantly different item: The item received is substantially different from the product description or agreed specifications.
- Unavailable item after payment: If an item becomes unavailable and we are unable to provide a suitable replacement, a refund may be issued.
- Duplicate payment: If you accidentally paid for the same order more than once, the extra payment may be refunded.
- Other verified issues: Any other genuine issue that we reasonably determine requires a refund will be considered.
Refund requests may require clear photos, videos, payment confirmation, order details, or other evidence so we can properly investigate the issue.
2. ORDER CANCELLATION / SINGLE-ITEM ORDERS BELOW ₦20,000
Please take note of our ordering requirements.
Products below ₦20,000 may have a minimum-order requirement depending on the product. If you place an order for only one item below ₦20,000 where the product requires multiple items, your payment may be reversed/refunded and the order may not be processed.
However, some products below ₦20,000 can be purchased individually. Always check the product description and ordering requirements before paying.
Products priced at ₦20,000 or above per unit can generally be purchased individually without the minimum-order requirement.
3. NO REFUND FOR CHANGE OF MIND
Refunds will generally not be provided simply because a customer:
- Changes their mind after ordering.
- No longer wants the item.
- Chooses the wrong size, colour, design, or variation when the correct option was supplied.
- Finds the item cheaper elsewhere.
- Fails to read the product description or ordering requirements before payment.
4. EXCHANGES
Where applicable, an exchange may be considered instead of a refund. The replacement item should be of the same value or higher. If the replacement costs more, the customer will be responsible for paying the difference.
5. DELIVERY & LOGISTICS DELAYS
Estimated delivery dates are provided as a guide and are not guaranteed. Delays caused by logistics companies, waybill services, transportation issues, weather, or other circumstances outside our control do not automatically qualify for a refund.
If you have not received any delivery information approximately 3 days after your expected delivery period, please contact us so we can assist.
6. IMPORTANT
Please inspect your order as soon as you receive it and contact us promptly if there is a problem.
By placing an order with JC Marvij Stores, you confirm that you have read and understood our product information, ordering requirements, return/refund policy, and delivery terms before making payment.
We are always willing to review genuine issues fairly and do our very best to serve you. ❤️
Thank you for shopping with JC Marvij Stores.